Peoplecert ITIL-4-CDS the latest certification exam training materials

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q16-Q21):

NEW QUESTION # 16
A service operations team monitors a critical service. They receive thousands of events every day, and operators are trained, so they know which events require a response. Sometimes they miss an important event, and this causes service level targets to be breached. What is the BEST approach to resolve this issue?

Answer: A


NEW QUESTION # 17
An internal service provider of a charity foundation wants to ensure that all queries coming from users and customers are processed within the agreed time. Records show that the flow of incoming queries is uneven; the teams processing the queries may be overwhelmed one day and have idle capacity on another. What is the BEST way for the service provider to ensure timely processing of all queries?

Answer: B


NEW QUESTION # 18
During a service design workshop, a development team come up with lots of different possible design solutions, and then analyze these to select one of them to proceed with. What `design thinking' activity is this an example of?

Answer: D


NEW QUESTION # 19
What approach can ensure testing happens earlier in the development lifecycle?

Answer: C


NEW QUESTION # 20
A service provider is struggling to ensure timely incident resolution. The reports show that the majority of incidents that can be resolved without implementing a change are resolved on time.
However, if an incident resolution requires a change, it is almost never implemented within the agreed incident resolution time. What is the BEST approach for the service provider to improve the situation?

Answer: D


NEW QUESTION # 21
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